ATTENTION: To use this site, it is necessary to enable JavaScript in your browser.
Here are the Instructions on how to enable JavaScript in your web browser.

Frequently Asked Questions

What is your shipping Policy?

FREE SHIPPING FOR ORIGINALS & LIMITED EDITIONS. 

I will ship your items UPS Ground/Air (depending upon location) or USPS within 3-5 business days. Please NOTE: must have a physical street address - NO PO Box #'s. Additional shipping charges for next day, 2nd day or 3rd day shipments, please contact us for a quote at info@johannalerwick.com  Tracking information will be emailed to you as soon as available. Shipping for originals and limited editions is free within the continental United States. For international shipping, please contact us for a quote.

If there is damage in shipping, please photograph the damage and contact me at info@johannalerwick.com and I will work with you and the shipping company.

RETURNS and REFUNDS FOR ORIGINAL ARTWORK ONLY

I want you to love everything you purchased from Johanna Lerwick Wildlife Artist. If for any reason you are unsatisfied with your purchase within 7 days of delivery of item/items, please contact me for a refund at info@johannalerwick.com.

Please NOTE: Policy lasts for 7 days after delivery of item/items purchased. If 7 days have gone by since delivery, unfortunately I can not offer you a refund. 

If you need to return item/items, please contact me at info@johannalerwick.com and I will provide you the address to send the item/items to me. For return, your item/items must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, I require a receipt or proof of purchase and tracking #. Buyer agrees to pay return shipping costs and insurance for full purchase price of item/items.

Once your return is received and inspected, I will send you an email to notify you that I have received it and will then proceed with the refund. Credit will automatically be applied to your credit card within a certain amount of days. If for any reason the item/items was damaged in return shipping, I will notify you by email for you to notify the shipping company for refund of your shipping costs.

I do not except exchanges.

FOR PRINTS 

Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order TypeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10 AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

How much does the shipping cost?

The shipping price is calculated based on weight coefficient of each item. 

When will I recieve my Print order?

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

Can I ship prints to CANADA / INTERNATIONAL / APO / FPO addresses?

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

What is your Policy on Print Returns / Exchanges / Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact us. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

Can I cancel my print order? 

Unless your order has already gone into production you can cancel it. Please contact us as soon as possible if you need to cancel your order. 

How long does it take to process a refund? 

Processing a refund can take up to 7-10 business days. 

How do I return my package? 

For a refund or replacement, please contact us here.

Who to contact? 

You can reach out at any time by sending us a message here.

HOW CAN I KEEP UP WITH YOUR NEW WORK?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our news!

You can also follow us on our social media pages as we are constantly posting about new work! 

Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

Cart

Your cart is currently empty.

Saved Successfully.

This is only visible to you because you are logged in and are authorized to manage this website. This message is not visible to other website visitors.

×

Import From Instagram

Click on any Image to continue

Create a New Favorite List

×
Name

Badge ar compatible

This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

×

Manage Favorites

Below, select which favorite lists you would like to save this product into.

×

This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

Johanna Lerwick Wildlife Artist

News

Welcome to my online gallery


HERE'S 20% OFF ON YOUR FIRST ORDER!

Enter your email below and we'll email you a 20% OFF Coupon right now!

= required

This offer is valid for NEW CUSTOMERS only!