What is your shipping Policy?
FREE SHIPPING FOR ORIGINALS & LIMITED EDITIONS.
I will ship your items UPS Ground/Air (depending upon location) or USPS within 3-5 business days. Please NOTE: must have a physical street address - NO PO Box #'s. Additional shipping charges for next day, 2nd day or 3rd day shipments, please contact us for a quote at info@johannalerwick.com Tracking information will be emailed to you as soon as available. Shipping for originals and limited editions is free within the continental United States. For international shipping, please contact us for a quote.
If there is damage in shipping, please photograph the damage and contact me at info@johannalerwick.com and I will work with you and the shipping company.
RETURNS and REFUNDS FOR ORIGINAL ARTWORK ONLY
I want you to love everything you purchased from Johanna Lerwick Wildlife Artist. If for any reason you are unsatisfied with your purchase within 7 days of delivery of item/items, please contact me for a refund at info@johannalerwick.com.
Please NOTE: Policy lasts for 7 days after delivery of item/items purchased. If 7 days have gone by since delivery, unfortunately I can not offer you a refund.
If you need to return item/items, please contact me at info@johannalerwick.com and I will provide you the address to send the item/items to me. For return, your item/items must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, I require a receipt or proof of purchase and tracking #. Buyer agrees to pay return shipping costs and insurance for full purchase price of item/items.
Once your return is received and inspected, I will send you an email to notify you that I have received it and will then proceed with the refund. Credit will automatically be applied to your credit card within a certain amount of days. If for any reason the item/items was damaged in return shipping, I will notify you by email for you to notify the shipping company for refund of your shipping costs.
I do not except exchanges.
FOR PRINTS
Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
| Order Type | Production Time | Standard Shipping | 2 Day Shipping | Next Day Shipping |
| Paper or Canvas (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Acrylic or Metal (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Print & Frame Presentations | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Custom Canvas Art | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Sample Packs | 3 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
^ We stock some popular sizes, produced much more quickly.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10 AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
How much does the shipping cost?
The shipping price is calculated based on weight coefficient of each item.
When will I recieve my Print order?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
Can I ship prints to CANADA / INTERNATIONAL / APO / FPO addresses?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
What is your Policy on Print Returns / Exchanges / Refunds?
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact us. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
Can I cancel my print order?
Unless your order has already gone into production you can cancel it. Please contact us as soon as possible if you need to cancel your order.
How long does it take to process a refund?
Processing a refund can take up to 7-10 business days.
How do I return my package?
For a refund or replacement, please contact us here.
Who to contact?
You can reach out at any time by sending us a message here.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our news!
You can also follow us on our social media pages as we are constantly posting about new work!
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This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.
To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!
This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.
To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!
